Terms and Conditions

Terms and Conditions

By purchasing products from Jekyll & Hide, you are agreeing to the below Terms: 

All items are priced for clearance and all sales are final with the exception of incorrect items sent due to our error.

Due to the many variations in monitors and browsers, colors may appear differently on computer monitors. Computer monitors are not all calibrated equally and color reproduction on the Internet is not precise. Since it is not possible to guarantee our online colors will look the same on all computers, we do not guarantee that what you see exactly portrays the color of the actual product, but is a close representation of the true color.

Leather is a natural product with inherent natural markings, texture, and tone variations; do not expect the uniformity of man-made materials from it. Slight imperfections such as scratches, scars, wrinkles, and natural color variations should not be considered defects, but rather part of the character and beauty of natural fine leather.

Carry-On size and weight allowances vary by airlines. It is the purchaser’s responsibility to confirm the stated size is appropriate for their needs. Items listed as carry on size on our website may not be approved as regulation carry on size by every single airline or route. Additionally, airplane cabins have limited overhead space and may not be able to accommodate regulations size carry on bags if a high proportion of passengers are using full size carry on bags. If a bag is overstuffed, it may not be accepted by the airlines. 

Most items displaying a remain stock quantity of 1 piece on the product image thumbnails were on display in our closely monitored high end retail store prior to 3/14/20. The original box, packaging, and in few cases tags may not be included, but these items are in new condition unless otherwise noted. All items from our showroom will be inspected and documented prior to packaging and shipment.

By purchasing from Jekyll & Hide, you agree that Jekyll & Hide reserves the right to refuse to replace, to exchange, or to issue refunds, for merchandise that arrives damaged.  The customer agrees to file all damage claims with the delivery service that delivered your purchase.  As a service, Jekyll & Hide may inspect your purchase for flaws prior to shipping.

If a package appears seriously damaged when it arrives, refuse the shipment.  If an item is found damaged after opening the package, you must contact us by email, within 48 hours of delivery. Inform us of the damage so that we can determine the best way to proceed.

We recommend that someone be available to sign for packages at the time of delivery.  If there is no one to sign for the delivery, the package delivery services may leave merchandise at the specified shipping address. It is your responsibility to request a signature required delivery in your order notes if one is desired. Jekyll & Hide will not offer compensation for merchandise stolen or damaged after delivery. At the discretion of the delivery service, insurance coverage may not apply. Jekyll & Hide is NOT responsible for damage to merchandise after delivery or after a delivery attempt occurs. Jekyll & Hide will not offer compensation in these situations.

Should an incorrect item be shipped due to our error, please contact us with the reason for the return.  We will send an email with a Return Merchandise Authorization (RMA) number and instructions for the return.  We may also provide authorization using another electronic means such as our web site. Write the RMA number on the outside of the package as well as on a copy of the invoice or on a copy of the email and include it with your return. We will not issue a refund, credit, or exchange, for any returned items not accompanied by the authorized RMA number.  For your security, please return your purchase with an insured courier (e.g., FedEx, UPS, and DHL) and retain your receipt.  Jekyll & Hide does not offer compensation for returns damaged or lost in transit.

To qualify for a refund or exchange, all returned items must be in the original condition in which it was received including any original packaging and containers, documentation, warranty cards, manuals, and all accessories. We will not accept, refund, exchange or issue credit for returns if the product is not in its original condition as determined by Jekyll & Hide.  The customer agrees Jekyll & Hide is the sole judge of the condition of returned merchandise and its qualification for refund, exchange, or credit for any reason we determine.  The customer agrees our issuance or their receipt of a return authorization is not a guarantee that Jekyll & Hide will issue a refund, credit or exchange the merchandise.

For items we determine not qualified, we will offer to return these items to the customer. We will charge a shipping and handling fee.  If the customer rejects the offer to return, refuses to pay the return shipping costs specified by us, does not take delivery, or refuses to accept the returned items after we ship them, Jekyll & Hide reserves the right to liquidate the items and withhold credit or refund.

The customer agrees to pay all charges we specify so that we can return not qualified merchandise.  The customer will not hold Jekyll & Hide responsible or financially liable for merchandise we determine not qualified for credit even if it is damaged, lost, or stolen before or after we ship it back to the customer or to an alternative location specified by the customer.

We will issue refunds by the same form of payment as the original purchase. We will refund the purchase price of the item less the original shipping and handling costs.  For merchandise shipped free of charge, or with reduced shipping charges, we will determine and deduct a shipping and handling fee.
 
At our sole discretion, we may choose to temporarily waive all, or part, of this return policy, in order to enhance the customer service experience, prevent fraud, or to prevent abuse of this return policy.  Jekyll & Hide reserves the right to refuse any order.

I agree that all transactions, including purchases, refunds, and returns are subject to the discretion and final approval of Jekyll & Hide. At any time and at the sole discretion of Jekyll & Hide, Jekyll & Hide reserves the right to take any action to prevent fraud or abuse and protect its interest. This includes but is not limited to cancelling a purchase, denying refunds.  All sales are final with no refund and no return.  Request a waiver by contacting Jekyll & Hide via email within 15 days of days of purchase. The customer or recipient is responsible for all customs duties and taxes. Jekyll & Hide is dedicated to customer service and secure, fraud free shopping.

Warranty & Merchandise Repairs

The customer agrees to contact the manufacturer to arrange merchandise repairs and to resolve merchandise failures or guarantee issues. The customer accepts Jekyll & Hide is not responsible for repairing any merchandise we sell even if the merchandise requires repair before the manufacturer's warranty expires or because the warranty is void.  The customer will not hold Jekyll & Hide responsible or liable for any brand or manufacturer's failure to honor or resolve any claim.

Errors and Omissions

Jekyll & Hide is not responsible for any typographical errors or inaccuracies contained in this web site. The information, prices and discounts presented on this site are subject to change without prior notice. We reserve the right to cancel any order placed.