Shipping & Returns

Returns

All items are priced for clearance and all sales are final with the exception of incorrect items sent due to our error.

Most items listed on the website displaying "Only 1 Left in Stock" on the product image thumbnails were on display in our closely monitored high end retail store prior to 3/14/20. The original box, packaging, and (in few cases) tags may not be included, but these items are in new condition unless otherwise noted. All items will be inspected and documented prior to packaging and shipment.

Should an incorrect item be shipped due to our error, please Contact Us with the reason for the return.  We will send an email with a Return Merchandise Authorization (RMA) number and instructions for the return.  We may also provide authorization using another electronic means such as our web site. Write the RMA number on the outside of the package as well as on a copy of the invoice or on a copy of the email and include it with your return. We will not issue a refund, credit, or exchange, for any returned items not accompanied by the authorized RMA number.  For your security, please return your purchase with an insured courier (e.g., FedEx, UPS, and DHL) and retain your receipt.  Jekyll & Hide does not offer compensation for returns damaged or lost in transit.

To qualify for a refund or exchange, all returned items must be in the original condition in which it was received including any original packaging and containers, documentation, warranty cards, manuals, and all accessories. We will not accept, refund, exchange or issue credit for returns if the product is not in its original condition in which it was sent out as determined by Jekyll & Hide.  The customer agrees Jekyll & Hide is the sole judge of the condition of returned merchandise and its qualification for refund, exchange, or credit for any reason we determine.  The customer agrees our issuance or their receipt of a return authorization is not a guarantee that Jekyll & Hide will issue a refund, credit or exchange the merchandise.

For items we determine not qualified, we will offer to return these items to the customer. We will charge a shipping and handling fee.  If the customer rejects the offer to return, refuses to pay the return shipping costs specified by us, does not take delivery, or refuses to accept the returned items after we ship them, Jekyll & Hide reserves the right to liquidate the items and withhold credit or refund.

The customer agrees to pay all charges we specify so that we can return not qualified merchandise.  The customer will not hold Jekyll & Hide responsible or financially liable for merchandise we determine not qualified for credit even if it is damaged, lost, or stolen before or after we ship it back to the customer or to an alternative location specified by the customer.

We will issue refunds by the same form of payment as the original purchase. We will refund the purchase price of the item less the original shipping and handling costs.  For merchandise shipped free of charge, or with reduced shipping charges, we will determine and deduct a shipping and handling fee.

Shipping

We can ship to physical addresses in the continental US, however we do not ship to PO Boxes.

We recommend that someone be available to sign for packages at the time of delivery.  If there is no one to sign for the delivery, the package delivery services may leave merchandise at the specified shipping address. It is your responsibility to request a signature required delivery in your order notes if one is desired. Jekyll & Hide will not offer compensation for merchandise stolen or damaged after delivery. At the discretion of the delivery service, insurance coverage may not apply. Jekyll & Hide is NOT responsible for damage to merchandise after delivery or after a delivery attempt occurs. Jekyll & Hide will not offer compensation in these situations.

By purchasing from Jekyll & Hide, you agree that Jekyll & Hide reserves the right to refuse to replace, to exchange, or to issue refunds, for merchandise that is damaged in transit.  The customer agrees to file all damage claims with the delivery service that delivered your purchase. If a package appears seriously damaged when it arrives, refuse the shipment.  If an item is found damaged after opening the package, you must contact us by email within 48 hours of delivery. Inform us of the damage so that we can determine the best way to proceed.